Can I order additional Alpha Towels?
Yes, you will be able to order additional pillowcases as an add-on during the Indiegogo check out or during the survey, after the campaign has been completed.
Last updated: March 28, 2022 09:41
Is Alpha Silver lab tested?
We’ve certified and lab tested our pure silver fabrics for its antibacterial effect with highly reputable world class SGS laboratory. Headquartered in the beautiful Geneva, Switzerland (Europe), SGS has over 1300 labs worldwide (web: sgs.com).
We are very excited to share that our antibacterial material has reached 99.9% effectives.
Full Report: https://drive.google.com/file/d/1IxYBZDFb7lOCoEYuPJvRjhlVt5WpmtYG/view
Last updated: March 28, 2022 09:41
What are Alpha's dimensions?
Alpha Towel is offer in two sizes:
Bath Towel - 30 x 55” (76 x 140cm) Ultra Towel - 38 x 70” (97 x 178cm)
We have offered hand towel as well as face towel that can be added to your pledge during the Indiegogo checkout or during the survey after the campaign is completed.
Last updated: March 28, 2022 09:41
When is Alpha shipping?
Alpha Towel is estimated to ship in July 2022.
Last updated: March 28, 2022 09:41
Can Alpha Towel be machine wash?
Yes, Alpha Towel can be machine washed and tumble dry.
Last updated: March 28, 2022 09:41
When will you charge for shipping cost?
Shipping costs for perks and add on perks, based on carrier and destination will be determined post campaign. We use some of the most reliable shipping providers, and provide heavily discounted rates. Alpha Towel ships worldwide.
Last updated: March 28, 2022 09:41
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.